Technical Account Lead
3 weeks ago
As a Technical Account Lead at Validity, you will play a critical role in delivering top-notch service to our clients. You will be responsible for managing a book of business, ensuring customer needs are met and exceeded.
Responsibilities- Manage a book of business, continually meeting role standards, and partnering closely with Account Team to actively engage with and retain customer relationships.
- Responsible for technical account planning and ongoing technical management of specific account issues.
- Conduct ongoing client meetings to communicate best practices, successes, and data results and facilitate business reviews.
- Use data to tell a story, identify issues, and search for best practices to provide solutions.
Requirements
- 3-5 years in a customer service/support role, managing customer inquiries in a fast-paced environment with a large software customer base.
- Sales acumen to work closely with account executives to support upsell and cross-sell efforts. Ability to conduct business analysis and ask questions that reveal answers on how to adapt offerings to meet customer needs.
- Be self-motivated and success-driven, with good time management skills.
- Possess passion for customer care and a focus on customer retention and outcomes.
- Take part in cross-functional projects to improve processes.
Compensation Package
- Competitive salary range: $95,000 - $125,000 per year.
- Comprehensive benefits package, including medical, dental, and vision insurance.
- Generous paid time off and holidays.
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