Technical Account Lead

3 weeks ago


Uxbridge, United Kingdom Validity Full time

As a Technical Account Lead at Validity, you will play a critical role in delivering top-notch service to our clients. You will be responsible for managing a book of business, ensuring customer needs are met and exceeded.

Responsibilities
  • Manage a book of business, continually meeting role standards, and partnering closely with Account Team to actively engage with and retain customer relationships.
  • Responsible for technical account planning and ongoing technical management of specific account issues.
  • Conduct ongoing client meetings to communicate best practices, successes, and data results and facilitate business reviews.
  • Use data to tell a story, identify issues, and search for best practices to provide solutions.

Requirements

  • 3-5 years in a customer service/support role, managing customer inquiries in a fast-paced environment with a large software customer base.
  • Sales acumen to work closely with account executives to support upsell and cross-sell efforts. Ability to conduct business analysis and ask questions that reveal answers on how to adapt offerings to meet customer needs.
  • Be self-motivated and success-driven, with good time management skills.
  • Possess passion for customer care and a focus on customer retention and outcomes.
  • Take part in cross-functional projects to improve processes.

Compensation Package

  • Competitive salary range: $95,000 - $125,000 per year.
  • Comprehensive benefits package, including medical, dental, and vision insurance.
  • Generous paid time off and holidays.

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