Operations Support Specialist

2 weeks ago


London, Greater London, United Kingdom Pfida Full time
Role Overview

Pfida, a leading Islamic fintech firm, seeks a skilled Senior Customer Operations Specialist to lead customer service delivery and team growth.

This role entails guiding junior team members, handling customer interactions, and fostering cross-functional collaboration to deliver an exceptional customer experience.

The ideal candidate will possess strong leadership skills, excellent communication abilities, and a customer-centric mindset.

A competitive salary of $82,000 per annum, coupled with opportunities for career advancement and professional growth, makes this role an attractive prospect for ambitious professionals.

About Our Company

Pfida is dedicated to revolutionizing the financial landscape through interest-free products aligned with Islamic principles.

We are committed to delivering exceptional customer experiences and strive to be a leader in Islamic finance.

Responsibilities
  • Serve as a key point of contact for customers, providing expert guidance on Pfida's financial products and services.
  • Mentor and support junior Customer Operations Specialists, sharing best practices and providing training as needed.
  • Assist in overseeing the day-to-day operations of the Customer Success team, ensuring customer queries are addressed in a timely manner.
  • Lead by example in delivering outstanding customer support through phone, email, and live chat.


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