IT Operations Team Leader

3 weeks ago

Bury, Borough of Bury, United Kingdom JD Sports Full time

As a key member of the IT Operations team at JD Sports, the IT Operations Team Leader will play a vital role in the strategic management of daily activities within the New Services and Roll Outs (NSR) team.

The NSR team is responsible for the commissioning of new services, including new offices, warehouse hubs, proof of concept trials, equipment, and technology, as well as mass roll outs to the retail estate.

The successful candidate will be responsible for leading the team, providing guidance, mentoring, and direction, and overseeing their multiple pieces of work.

Key responsibilities will include:

  • Coordinating the efforts of the team to ensure that all NSR work is on track and meeting objectives
  • Developing and implementing best practices and standards alongside IT Ops management
  • Providing regular updates and progress reports to senior management on the status of all pieces of work
  • Leading weekly reviews to inform stakeholders of each roll out being managed in the team
  • Identifying and addressing any issues or obstacles that may be impacting the progress of each workstream
  • Managing relationships with key stakeholders and ensuring they are kept informed of progress and changes
  • Ensuring team adherence to the group's methodology and procedures
  • Conducting 1:1s and team meetings with the team
  • Managing HR-related aspects within the team, including holidays, performance reviews, and absence management
  • Documenting and training processes to the team
  • Overseeing any escalated issues for IT Operations management
  • Feeding into strategic team reporting for IT Operations
  • Participating in budget planning for the NSR team
  • Ensuring thorough resource planning for the team is controlled and feeds into the wider IT Ops resource scheduling for engineering and dispatch teams
  • Managing all roll outs as a programme of works for the NSR team, ensuring there are no conflicting priorities and resource
  • Reviewing and signing off project plans and timelines alongside regional and scheduling coordinators
  • Allocating resources and assigning tasks to team members
  • Managing and monitoring progress to ensure projects are completed on time and within budget
  • Communicating with stakeholders and team members to ensure everyone is on the same page and any issues are addressed in a timely manner
  • Helping the team identify and manage risks to their projects (RAID/AIR)
  • Guiding the team in adjusting project plans and timelines as needed to stay on track
  • Providing leadership and guidance to team members to help them achieve their goals and complete their tasks
  • Tracking and reporting on the team's workload, metrics, and progress
  • Developing and maintaining strong relationships with stakeholders and team members

The ideal candidate will have a strong background in IT project management, with experience in leading teams and managing multiple pieces of work. They will also have excellent problem-solving skills, with the ability to identify and address issues or obstacles that may be impacting the progress of each workstream.

JD Sports is an equal opportunities employer who embraces and values differences. We recognise the importance of an inclusive workplace culture in which everyone can thrive, irrespective of their background or identity.

We offer a range of benefits to our employees, including incremental holiday allowance, staff discount on qualifying purchases, exclusive colleague bike discount scheme, discounted gym membership, personal development opportunities, and access to apprenticeships and accredited qualifications.

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