Escape Room Experience Director

15 hours ago


Milton Keynes, Milton Keynes, United Kingdom Tenpin Ltd Full time
Job Overview

Tenpin Ltd is seeking a highly skilled and charismatic Game Master to lead our escape room experiences. As a key member of our team, you will be responsible for creating unforgettable adventures for our customers.

About the Role

We are looking for an individual who possesses excellent communication skills, with the ability to engage and captivate groups effectively. You will be the primary point of contact for our customers, providing pre-game information, managing game flow, and ensuring a seamless experience from start to finish.

In this role, you will also be responsible for training new members of the team, maintaining uniform standards, and upholding high levels of customer satisfaction. Your passion, positive energy, and strong attention to detail will make you an invaluable asset to our team.

Responsibilities
  • Welcome and engage with customers, providing pre-game information about their experience
  • Manage game flow, conduct debrief sessions, and take team photos
  • Ensure consistent uniform standards and train new team members
  • Provide an excellent customer experience, addressing any challenges or concerns promptly
Requirements
  • Previous customer service experience
  • Skilled in public speaking, with the ability to engage and captivate groups effectively
  • Proven ability to think on your feet and address challenges proactively
  • Flexible availability to meet operational needs
Our Offer
  • Competitive salary: £25,000 - £30,000 per annum
  • Free food and bowling for family and friends
  • Enhanced maternity, paternity, and adoption leave
  • MEDICASH Health Care Cash Back Scheme
  • Employee Assistance Programme
  • Free counselling
  • Life assurance - 2 x annual salary
  • Long Service Awards
  • Discretionary Bonus Scheme
Why Join Us?

At Tenpin Ltd, we value creativity, teamwork, and innovation. Our escape rooms are designed to provide an immersive and thrilling experience for our customers. If you're passionate about delivering exceptional customer experiences and working in a dynamic environment, this could be the perfect opportunity for you to grow your career.


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