Data Science Specialist

3 weeks ago

London, Greater London, United Kingdom Iwoca Ltd Full time
Senior Data Scientist - Ops Team

Hybrid in London, UK

We are seeking a highly skilled Senior Data Scientist to join our Operations Strategy team.

The role of the Senior Data Scientist will involve using data-driven insights to make strategic improvements to the service our Operations teams provide to customers.

About Iwoca Ltd

Iwoca Ltd is a leading provider of fast and flexible finance solutions for small businesses. Our mission is to finance one million businesses by combining cutting-edge technology, data science, and excellent customer service.

The Role

As a Senior Data Scientist in our Operations Strategy team, you will work closely with the Head of Operations Strategy, Operations staff, and other stakeholders to ensure that your work aligns with business goals and achieves valuable commercial outcomes.

You will design experiments to compare the performance of different strategies and evaluate them rigorously to make unbiased decisions.

Key Responsibilities

  • Independently build data science solutions and statistical models to solve business problems.
  • Join our community of Analysts/Data Scientists/Statisticians to ensure alignment in methodology across Iwoca.
  • Build deep expertise in Operations processes across the full range of the customer journey.

Example Projects

  • Setting up, monitoring, and analysing split tests to understand the value of operations activities.
  • Building predictive models based on customer satisfaction data to determine whether changes improve customer satisfaction.
  • Building statistical models to enhance the ability of operations teams to do accurate forecasting and capacity planning.

Requirements

  • PhD in a relevant numerate discipline or previous experience in solving business problems with statistics or machine learning techniques.
  • Ability to dive deep into the business context and translate data into actionable insights.
  • Proficiency with data manipulation and modelling tools, such as pandas, statsmodels, and R.
  • Self-driven with the capability to efficiently manage projects end-to-end.

Bonus Requirements

  • Python experience (we mostly work in Python).
  • Experience with experimental design and Bayesian analysis.

Benefits

  • Medical insurance from Vitality, including discounted gym membership, and a private GP service.
  • 25 days' holiday, an extra day off for your birthday, and unlimited unpaid leave.
  • Instant access to emotional and mental health support with our partner, Spill.
  • Pension and share options.
  • Generous parental leave and a nursery tax benefit scheme.
  • Cycle-to-work scheme and electric car scheme.

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