Park Operations Manager

3 weeks ago


Ashford, Kent, United Kingdom Flip Out Full time

Key Responsibilities:

As a Duty Manager at Flip Out, you will be responsible for the day-to-day operational and commercial success of the park. Your primary focus will be on ensuring the health, safety, and wellbeing of our teams and guests, while also creating unforgettable experiences for our visitors.

Key Performance Indicators:

  • Maintenance and improvement of the Company's guest experience and feedback performance.
  • Rigorous adherence to all applicable health and safety standards.

Job Requirements:

  • Follow operational directives and objectives.
  • Deliver accurate cash management summaries.
  • Manage the on-shift presentational standard of the park.
  • Support HR-related matters.
  • Manage maintenance issues and report via operational systems.
  • Deploy the team on each shift.
  • Manage incidents and record accurate reports.

Person Specification:

  • Friendly and outgoing personality.
  • Lively and interactive approach.
  • Professional and team-oriented.
  • Great communication and problem-solving skills.
  • Good health and safety knowledge.
  • Previous leisure industry experience is a plus.

Working Conditions:

We are looking for Duty Managers to join us on a 24-hour a week contract, covering weekdays and weekends. We often increase our Duty Manager hours up to 40 per week during peak periods.

Rates of Pay & Benefits:

£15,222 per annum (24-hour a week contract) - Cover DM (overtime rate) £12.20 per hour.

We offer a range of benefits, including a portal with discounts and cashback, an employee assistance programme, and recognition and incentives for top performers.

Equality, Diversity & Inclusion:

At Flip Out, we are committed to creating unforgettable experiences for our employees and guests alike. We strive to create a diverse and inclusive workforce, where everyone can come together and have fun.



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