De Brief Operations Assistant

13 hours ago


Lee Moor, United Kingdom DX Network Services Limited Full time

We are seeking a skilled De Brief Operations Assistant to support our Shift Manager in ensuring high standards of customer service and courier compliance with all operational processes.

About Us

DX Network Services Limited is a leading independent parcel, mail and logistics services company operating throughout the UK and Ireland. We deliver the important things in life, providing next-day or scheduled delivery services for parcels and freight, as well as comprehensive logistics solutions, including warehouse management and vehicle operation.

We value our people as the foundation of our success and strive to develop and promote from within whenever possible.

Job Description

This active role offers a great opportunity to thrive in a fantastic team environment and grow with the company.

Key Responsibilities:
  • Daily completion of De-brief ensuring any service issues/failures are logged & communicated to Customer service, management team.
  • Ensuring all driver non-compliances are investigated & escalated accordingly.
  • Use of the company software to monitor performance supporting with on the road issues as required.
  • Ensuring all returned items are returned as per SOP.
  • Completion of Ad-hoc de-briefs as & when required.
  • Daily download of handheld scanners ensuring the condition of the any faults are reported.
  • All returns are coded correctly.
  • Completion of Ad-hoc vehicle audits.
  • POD & address data entry.
Benefits:
  • Competitive Rates of Pay ( £30,000 - £35,000 per annum)
  • Company Funded Health Cash Plan
  • Holidays: 20 days increasing with length of service + bank holidays
  • Long Service Recognition scheme
  • Enhanced Maternity & Paternity
  • Company Pension Scheme
  • Life Assurance
  • Employee Assistance programme including 24/7 Virtual GP
  • DX Discounts Portal
  • Excellent opportunities for career progression and more
Why Choose Us?

We offer a dynamic work environment, competitive rates of pay, and excellent opportunities for career progression.


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