Customer Service Associate

3 days ago


Chesham Bois, Buckinghamshire, United Kingdom Screwfix Direct Ltd Full time

Screwfix Direct Ltd is seeking a dedicated and enthusiastic Customer Service Associate to join our team. As a key member of our store staff, you will be responsible for providing exceptional customer service and ensuring that customers have an outstanding shopping experience.

As a Customer Service Associate, you will be the first point of contact for customers, answering their queries and addressing any concerns they may have. You will also be responsible for processing transactions, handling returns and exchanges, and maintaining a high level of product knowledge.

The ideal candidate will have excellent communication and interpersonal skills, with the ability to work effectively in a fast-paced environment. A competitive salary of £20,000 - £25,000 per annum is on offer, plus benefits including 28 days annual leave and a company pension scheme.

Key Responsibilities:

  • Provide exceptional customer service and ensure customer satisfaction
  • Process transactions and handle returns and exchanges
  • Maintain a high level of product knowledge and assist customers with purchases
  • Work effectively as part of a team to achieve sales targets


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