Estates Manager
3 weeks ago
Job Summary:
We are seeking an experienced Estates Manager to join our team at Bupa. As an Estates Manager, you will play a key part in helping our customer-facing colleagues deliver exceptional standards of customer service and patient care.
About the Role:
To support the Estates Manager, Senior Estates Manager and Head of Estates and Compliance in managing Bupa's outsourced estates management provider in relation to general estate management issues.
Key Responsibilities:
- Day-to-day management of the outsourced estate management supplier and estate management enquiries from team members, colleagues, suppliers and members of the general public.
- Provide clear and prompt instructions to professional advisors, including solicitors and surveyors.
- Regularly update the Portfolio database and the outsourced estate management supplier of any changes to the portfolio, including landlord contacts, changes to bank details, and lease events.
- Liaise with Finance on a regular basis to ensure all quarterly rent, service charge, building insurance, and business rates invoices have been received for payment, and review queries on payments, credit notes, and business rates.
- Monitor outstanding business rate bills with Finance and the outsourced estate management supplier for payments yet to be set up.
- Liaise with Councils/Local Authorities on all urgent matters regarding business rates and council tax, such as court summons, final reminders, and legal notices, and instruct our estates management partners where possible.
- Update the operational payment spreadsheet on all service charge and insurance costs, and submit budgets and reconciliation reports to outsourced estate management suppliers for verification before processing.
- Collaborate with Property Managers and the outsourced estates management supplier to review any potential cost-saving opportunities across the portfolio.
Requirements:
- Estate Management experience, either working for a large corporate occupier or in the management department of a surveying practice.
- RICS qualified (desirable).
- Detailed knowledge and understanding of Corporate Real Estate and Asset Management.
- Knowledge of landlord and tenant law.
- Highly organised and self-motivating with strong attention to detail.
- Excellent communication and problem-solving skills.
- Demonstration of the highest level of integrity and the ability to achieve successful customer outcomes.
- Adept at cross-team collaboration within a similar business environment.
- Ability to work on own initiative.
What We Offer:
We offer a range of benefits and perks to support your health and wellbeing, including:
- 25 days holiday, increasing through length of service, with option to buy or sell.
- Bupa health insurance as a benefit in kind.
- An enhanced pension plan and life insurance.
- Onsite gyms or local discounts where no onsite gym available.
- Various other benefits and online discounts.
About Bupa:
We're a health insurer and provider. With no shareholders, our customers are our focus. Our people are all driven by the same purpose – helping people live longer, healthier, happier lives and making a better world. We make health happen by being brave, caring, and responsible in everything we do.
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