Estates Manager

3 weeks ago


StainesuponThames, Surrey, United Kingdom Bupa Full time

Job Summary:

We are seeking an experienced Estates Manager to join our team at Bupa. As an Estates Manager, you will play a key part in helping our customer-facing colleagues deliver exceptional standards of customer service and patient care.

About the Role:

To support the Estates Manager, Senior Estates Manager and Head of Estates and Compliance in managing Bupa's outsourced estates management provider in relation to general estate management issues.

Key Responsibilities:

  • Day-to-day management of the outsourced estate management supplier and estate management enquiries from team members, colleagues, suppliers and members of the general public.
  • Provide clear and prompt instructions to professional advisors, including solicitors and surveyors.
  • Regularly update the Portfolio database and the outsourced estate management supplier of any changes to the portfolio, including landlord contacts, changes to bank details, and lease events.
  • Liaise with Finance on a regular basis to ensure all quarterly rent, service charge, building insurance, and business rates invoices have been received for payment, and review queries on payments, credit notes, and business rates.
  • Monitor outstanding business rate bills with Finance and the outsourced estate management supplier for payments yet to be set up.
  • Liaise with Councils/Local Authorities on all urgent matters regarding business rates and council tax, such as court summons, final reminders, and legal notices, and instruct our estates management partners where possible.
  • Update the operational payment spreadsheet on all service charge and insurance costs, and submit budgets and reconciliation reports to outsourced estate management suppliers for verification before processing.
  • Collaborate with Property Managers and the outsourced estates management supplier to review any potential cost-saving opportunities across the portfolio.

Requirements:

  • Estate Management experience, either working for a large corporate occupier or in the management department of a surveying practice.
  • RICS qualified (desirable).
  • Detailed knowledge and understanding of Corporate Real Estate and Asset Management.
  • Knowledge of landlord and tenant law.
  • Highly organised and self-motivating with strong attention to detail.
  • Excellent communication and problem-solving skills.
  • Demonstration of the highest level of integrity and the ability to achieve successful customer outcomes.
  • Adept at cross-team collaboration within a similar business environment.
  • Ability to work on own initiative.

What We Offer:

We offer a range of benefits and perks to support your health and wellbeing, including:

  • 25 days holiday, increasing through length of service, with option to buy or sell.
  • Bupa health insurance as a benefit in kind.
  • An enhanced pension plan and life insurance.
  • Onsite gyms or local discounts where no onsite gym available.
  • Various other benefits and online discounts.

About Bupa:

We're a health insurer and provider. With no shareholders, our customers are our focus. Our people are all driven by the same purpose – helping people live longer, healthier, happier lives and making a better world. We make health happen by being brave, caring, and responsible in everything we do.



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