Community Safety Specialist

4 weeks ago

Birmingham, Birmingham, United Kingdom Trident Group Full time
About the Role

We are seeking a highly motivated and experienced professional to manage a caseload of high-level complaints and work with local authorities and other community safety professionals to resolve conflict in the community.

Key Responsibilities
  • Contribute to service improvement, ensuring teams are implementing the ASB policy and working within the remit of legislation.
  • Address safeguarding issues, working to remove residents from immediate risk and inform a long-term action plan to provide a permanent solution for all residents affected.
  • Provide monthly performance reports to the Exec Team and Senior Management when requested.
  • Review and analyse data relating to complaints to identify themes, trends, areas for improvement, and where training or awareness is required.
  • Work with Housing Officers and Customer Engagement Team to prioritise all reports of ASB and nuisance.
The Benefits
  • 34 days annual leave, plus the option to purchase up to 5 additional days.
  • Birthday leave.
  • New Home leave.
  • Life assurance (3 x salary).
  • Employee Assistance programme.
  • Employee Wellbeing programme.
  • Flexible Working options.
About You
  • Have proven experience within the social housing sector or local authority dealing with ASB and tenancy breaches.
  • Experience/knowledge of all issues relating to safeguarding, good practice, and passionate about working with stakeholders to respond appropriately in line with the Six Principles of safeguarding.
  • Good communication skills and a 'can do' approach to our residents/customers, internal/external stakeholders, and forging new partnerships.
  • Confident in communicating with people in challenging circumstances involving ASB and jointly agree resolutions.
  • Good IT skills and able to use relationship management, housing management systems, and produce quality reports suitable for a variety of audiences containing data analysis, case studies, key findings, and recommendations.
About Us

Trident Group has over 60 years' experience of delivering homes, services, and innovation for up to 8,000 people in over 3,600 homes in some of the most disadvantaged communities in the Midlands.

The Group employs more than 750 staff, works with over 150 volunteers, and provides training places and apprenticeships for many more.

The Group has an annual turnover of more than £37m and owns assets close to £190m.

We celebrate Equality, Diversity, and Inclusion and as a person-centred organisation, we are continually striving to build a community where everyone feels valued, respected, and equally guided by our beacon of hope.

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