Digital Experience Strategist

1 month ago


London, Greater London, United Kingdom Sitecore Full time

At Sitecore, we're on a mission to elevate leading brands through unforgettable digital connections with their customers. Our composable digital experience platform empowers the world's smartest and largest brands to build lifelong relationships with their customers.

As a key member of our team, you'll serve as a trusted advisor to our customers, ensuring their continued success with Sitecore's solutions and driving expansion opportunities within their organizations.

Key responsibilities include:

  • Acting as primary contact for designated accounts, fostering strong relationships across all levels.
  • Proactively identifying opportunities for upselling, cross-selling, and contract renewals to drive revenue growth.
  • Collaborating cross-functionally with internal teams and leveraging Sitecore's partner network for exceptional client support.
  • Developing and executing strategic account plans to maximize satisfaction, retention, and lifetime value.

Requirements include:

  • 5+ years' of experience in software sales or SaaS environment.
  • Account management/sales experience in an enterprise environment, selling Content Management, Customer Experience, Commerce, or Digital Asset Management (DAM) technologies preferred.
  • Strong business acumen and understanding of digital marketing concepts, content management systems, and the evolving digital landscape.
  • Possess high empathy and excitement for what can be defined as digital customer experience.
  • Tenacious, ambitious, self-starter, naturally curious, highly coachable, high emotional intelligence and self-aware.

We're committed to creating a diverse and inclusive workplace, and you can find out more about our company culture on our YouTube Channel.



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