Branch Manager Position

3 weeks ago


Loughborough, Leicestershire, United Kingdom Nottingham Building Society Full time
Role Overview

This is an exciting opportunity for a Branch Manager to join our team at Nottingham Building Society in Loughborough.

We are seeking an experienced professional who can lead and inspire a high-performing team, drive community impact, and deliver exceptional customer experiences.

The successful candidate will have a strong commercial mindset, excellent negotiation skills, and the ability to adapt to changing circumstances.

Key Responsibilities:
  • Lead, develop, and support a team of branch members, from recruitment and training to inspiring and engaging colleagues.
  • Develop a high-performing team by monitoring branch performance, ensuring compliance, and managing risks.
  • Create a welcoming environment for customers and third parties by owning merchandising and maintaining the look and feel of the branch.
  • Promote a customer-focused culture throughout all customer-facing channels.
  • Support the team with customer fact-finds, identify opportunities for referrals, and drive branch growth.
About You:
  • Management experience in a customer-facing role.
  • A strong commercial mindset, including excellent negotiation and interpersonal skills.
  • Strong people leadership skills, including the ability to inspire, support, and develop colleagues.
  • A positive, proactive attitude with a passion for creating exceptional customer experiences.
Reward & Benefits:
  • A competitive salary (£28,000 - £31,000) plus an annual discretionary bonus scheme.
  • Medicash healthcare scheme, 29 days annual leave, and enhanced family leave.
  • Ongoing personal and professional development to help you grow your potential.
  • A friendly and inclusive culture where teams strive to do the right thing for colleagues and customers.


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