Customer Service Representative
2 weeks ago
**About beBee Professionals**
We are a dynamic company seeking an experienced Customer Service Representative to join our team in Rossendale, United Kingdom. As the primary point of contact for customers, you will provide exceptional service and resolve queries efficiently.
Key Responsibilities:
- Respond promptly to customer inquiries via phone, email, and chat.
- Provide accurate information about products and services.
- Resolve customer complaints effectively and escalate when necessary.
- Process customer orders and manage account details.
- Maintain records of customer interactions and follow-up tasks.
- Collaborate with other departments to ensure customer satisfaction.
- Support administrative tasks as needed.
Requirements:
- Prior experience in a customer-facing role is preferred.
- Excellent communication and problem-solving skills.
- Ability to handle high-volume queries while maintaining attention to detail.
- Proficiency in Microsoft Office and CRM systems.
- Capacity to work independently and as part of a team.
- Flexibility to work varied hours, including weekends.
Compensation and Benefits:
- A competitive salary, approximately £25,000 - £30,000 per annum, depending on experience.
- A comprehensive pension scheme and health benefits package.
- Ongoing training and development opportunities.
- A supportive work environment with clear career progression.
- Flexible working options.
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