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Account Director
2 months ago
We are seeking a dedicated Key Account Director to serve as the primary point of contact for our valued clients, ensuring both strategic and tactical excellence in our service delivery.
As Key Account Director, you will be instrumental in maintaining and nurturing sustainable, successful, and long-term relationships with our clients.
Your responsibilities will encompass ensuring the operational delivery of our services, meeting all contractual obligations, and identifying opportunities for development, growth, and contract retention.
Key Responsibilities:- Drive operational development of IFS/FM solutions across the account
- Develop and maintain the Account Development Plan involving key stakeholders
- Set up and manage client interactions across the country account with focus on innovation and best practice sharing
- Follow up resource-performance balance
- Ensure delivery of services in accordance with agreed contract requirements and the assigned OPF/Operational processes
- Ensure excellence in service delivery
- Develop and lead the development of delivery of Soft and Hard Services
- Map and mitigate operational and commercial risks on the contract in relation to the optimisation of profit
We are looking for a candidate with demonstrable experience of delivering Facilities Management services in both Hard and Soft FM (preferably in Healthcare), experience of managing multiple teams and service streams, good commercial capability, and strong finance management skills.
ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better.
Through a unique combination of intelligent solutions, high standards, and people who care, we help our customers achieve their purpose, whether it's hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families.
In ISS, everyone has the opportunity to develop, grow, and make a difference. We welcome all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste) religion or belief, sex, sexual orientation, or educational background.
