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Field Service Technician

2 months ago

Horsham, West Sussex, United Kingdom SMT GB Full time
About the Role

We are seeking a skilled Field Service Engineer to join our team at SMT GB. This role will be based at our Horsham depot and will cover the London and Greater London area.

The successful candidate will be responsible for delivering a first-class service to both internal and external customers, identifying revenue opportunities, and working closely with Customer Support Representatives and Line Managers.

Key Responsibilities
  • Service and repair Volvo construction equipment and miscellaneous equipment.
  • Identify mechanical problems using technical knowledge and computerized diagnostic equipment, providing guidance and advice to customers.
  • Carry out duties in a commercially focused way, seeking additional service revenue opportunities and promoting our aftermarket solutions.
  • Work in line with quotations and time guides, highlighting to management where additional work may be required.
  • Ensure software updates are installed as new versions are released.
  • Complete tablet inputs, electronic reports, and timesheets in real-time, providing comprehensive details of the work undertaken.
  • Order parts for work as necessary and return parts in a clean condition and at the time of job completion.
  • Able to work overtime as and when required and to honour reasonable call-out requests.
  • Attend relevant product or systems training courses.
Requirements

To be successful in this role, you will need:

  • A formal engineering qualification in Plant Maintenance, Agricultural/HGV mechanics, or a related discipline (i.e., NVQ 3/C&G).
  • Relevant experience in the repair and maintenance of heavy construction plant, including proven technical competence on diesel engines, transmissions, drive lines, hydraulics, and electrics.
  • Advanced diagnostic and trouble-shooting skills and comprehensive understanding of hydraulics, electrics, and EATS.
  • Ability to communicate efficiently with colleagues, management, and customers.
  • Work with a cost-conscious mindset to ensure maximum profitability.
  • Ability to problem-solve and high-level diagnostic skills.
  • Confident using computer systems and Outlook.
  • High levels of attention to detail.
  • Conscientious in all aspects of the job.
  • Highly responsible, reliable, honest, and trustworthy.
  • Ability to understand technical literature/systems.
Desirable
  • Experience of welding and fabrication.
Benefits

We offer a competitive salary, 5% employer pension contribution, 25 days annual leave + Bank Holidays, Cycle to Work Scheme, Life Assurance 4 x annual salary, Yulife - Wellbeing App offering discounts and vouchers, Financial/Physical/Mental Health Counselling and Coaching sessions, Free Will writing service, EAP, which includes 24/7 Doctor access, Healthshield - Cashplan for all employees, Family Friendly policies, and Company events.