Administrative Support Specialist
1 week ago
About the Role:
We are seeking an Administrative Support Specialist to join our team at Citizens Advice Carlisle and Eden. This is a fantastic opportunity for someone who enjoys working in a busy customer-facing environment, providing administrative support and IT assistance to volunteers and staff.
Key Responsibilities:
- Provide a warm welcome to clients, visitors, and telephone callers, ensuring a prompt and courteous response to their queries.
- Register new clients, answer basic questions, and direct visitors/callers to relevant departments or external organizations as needed.
- Respond promptly to email and online enquiries from clients and third parties, using language interpreter support when required.
Administrative Tasks:
- Coordinate the regular ordering of stationery and office supplies.
- Support the induction, training, and day-to-day support of volunteers and paid staff within the organization.
Requirements:
- Excellent communication skills, both face-to-face and over the phone.
- Able to work collaboratively as part of a team and independently with minimal supervision.
- Proficient in IT, with the ability to use various content management and software applications (training provided if necessary).
- Maintain accurate and up-to-date records, ensuring efficient administration systems.
- Willingsness to undertake online and in-person training as required.
Estimated Salary: £20,000 - £25,000 per annum, depending on experience.
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