IT Supervisor

IT Leadership Opportunity

A senior IT professional is sought by a leading law firm in Crawley to fill a permanent IT Supervisor position. The successful candidate will work closely with the outsourced IT Support desk to provide first and second line user IT support, and will be responsible for the day-to-day supervision of the outsourced IT Support desk and the internal IT Support team, focusing on service delivery and excellence.

Key Responsibilities:

1. Supervise the IT Support team, allocating resources and coordinating across the team to ensure that the highest level of service is provided.
2. Stay in regular contact with users across the firm.
3. Run a daily stand-up with the IT Support team to align internal resourcing with business priorities.
4. Attend a daily stand-up with the outsourced IT Support desk.
5. Provide guidance and advice to the internal IT Support team where required.
6. Regularly review tickets and performance dashboards to ensure support levels are maintained to satisfactory levels.
7. Ensure calls to the internal IT Support team are answered promptly.
8. Coordinate the deployment of end user equipment such as laptops, including any Intune configuration required.

1. A strong knowledge of Windows 10/11 and Microsoft Office - in particular Word and Outlook.
2. Exchange Online.
3. Active Directory.
4. A knowledge of ITIL and Cyber Security would be beneficial.