Business Analyst and IT Support Specialist

4 weeks ago

Stowmarket, Suffolk, United Kingdom Portable Space Ltd Full time

About Us:

At Portable Space Ltd, we're revolutionizing the portable storage and accommodation industry. As one of the UK's fastest-growing companies, we provide innovative solutions from modular buildings to anti-vandal welfare units and converted shipping containers.

Our products are trusted across diverse sectors including construction, education, retail, hospitality, and beyond.

We're committed to delivering exceptional customer satisfaction, which has led us to become a Suffolk Limited Top 100 Company, a 2023 Suffolk Business of the Year Winner, and a recipient of the 2023 Feefo Gold Trusted Service Award.

We're now seeking a driven and self-motivated Business Analyst and IT Support Coordinator to join us in our next phase.

Career Growth:

We invest in your professional development and provide clear career advancement opportunities.

Impactful Role:

Play a vital role in driving the business forward, with the opportunity to directly influence our success.

Your Role:

We're looking for a dynamic and proactive Business Analyst / IT Support Specialist to provide critical first-line IT support and act as a liaison for our external IT provider, with the goal of reducing dependency on external support over time.

The role also includes data collection, preparation, and analysis using Power BI to support the Senior Leadership Team in making informed decisions.

The ideal candidate will have the technical skills to support IT operations and the analytical capability to turn data into actionable insights.

Key Responsibilities:

  • Provide first-line IT support to staff and act as a liaison with external IT providers.
  • Collect, prepare, and analyze data using Power BI to support business decisions.
  • Assist in building in-house IT capabilities and reducing reliance on external support.

Requirements:

Power BI certification is desirable, demonstrable Power BI experience is essential.

Eagerness to learn and grow within the role, with a focus on building in-house IT capabilities.

Analytical mindset with the ability to translate data into actionable insights.

Familiarity with common IT support systems (e.g., knowledge of networking, hardware, and software troubleshooting).

Proven experience in providing IT support in a business environment.

Strong experience using Power BI for data analysis and reporting.

Experience working with external IT providers and a clear understanding of IT infrastructure, systems, and support.

Proficiency in Power BI, Excel, and other data visualization tools.

Familiarity with common IT support systems (e.g., remote desktop tools).

Competitive salary with performance-based bonuses.

25 days annual leave plus bank holidays.

Medicash healthcare, Cycle-to-work scheme, and other benefits.

Career development opportunities and ongoing training.

Company events and colleague recognition programs.

This role is ideal for a candidate who is passionate about IT support and business analysis, and who is eager to grow their skill set in both areas.

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