Operational Excellence Manager
5 days ago
We are seeking an experienced Operational Excellence Manager to join our team at Complete Jobs. The successful candidate will be responsible for leading the management of care services to ensure they meet regulatory requirements and company standards.
Main Responsibilities:
- Evaluate compliance across all services and identify areas for improvement, developing comprehensive action plans to address any non-compliance.
- Implement performance management strategies to manage managers who fail to meet expectations or objectives.
- Foster a culture of continuous quality improvement, embedding a framework that promotes ownership, accountability, innovation, and problem-solving.
- Champion excellent care practices by challenging poor performance and addressing shortfalls, with support from Directors when needed.
- Investigate serious incidents, conducting root cause analysis and writing reports with findings and recommendations.
Care and Quality Management:
- Ensure high-quality care and service delivery that meets user needs and legislative requirements.
- Complete annual reports, questionnaires, and relevant documentation for registration and contract compliance.
- Achieve training and supervision targets monthly.
- Conduct regular internal inspections, including night and environmental checks.
- Attend senior safeguard meetings, contract liaison, and key stakeholder events.
- Send timely notifications to relevant parties regarding CQC and Safeguarding matters.
Financial Management:
- Maximise occupancy rates to ensure a viable and profitable business.
- Manage the company's financial objectives through diligent budget management.
- Direct managers, review business performance against management accounts, and address concerns or underperformance.
- Be accountable to the Board of Directors for financial performance regarding fee income, occupancy, and salary costs.
Salary: £45,000 - £55,000 per annum (dependent on experience)
About Us: At Complete Jobs, we pride ourselves on delivering high-quality care services that meet the needs of our users.
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