Technical Support Specialist

2 weeks ago


Aston, United Kingdom Austin Fraser Full time
About the Role:

As a 1st Line Support Service Desk Analyst at Austin Fraser, you will be the primary point of contact for customers experiencing technical issues. You will be responsible for providing timely and effective support via phone, email, live chat, and troubleshooting various technical problems.

Key Responsibilities:
  • Provide exceptional customer service and support via multiple communication channels
  • Diagnose and troubleshoot technical issues in a methodical and efficient manner
  • Collaborate with internal teams to resolve complex technical issues
  • Document and track support requests using service desk software
  • Maintain accurate records and reports to measure support performance

Requirements:
  • Previous experience in a customer-facing technical support role
  • Basic knowledge of IT systems, hardware, and software
  • Familiarity with service desk software and ticketing systems
  • Strong problem-solving abilities and a methodical approach to troubleshooting
  • IT certifications are a plus

About Austin Fraser:

Austin Fraser is a leading recruitment agency committed to being an equal opportunities employer. We believe in the importance of diversity and inclusion in the workplace. If you are a motivated and customer-focused individual looking for a challenging and rewarding role, we encourage you to apply.

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