Retail Supervisor

4 weeks ago


Liverpool, Liverpool, United Kingdom Mind Retail Full time
About the Role

We are seeking a highly motivated and customer-focused individual to join our team as a Sunday Supervisor. As a key member of our shop team, you will play a vital role in delivering excellent customer service and supporting the Shop Manager to maximise profits and raise funds for Mind's mental health support services.

As Sunday Supervisor, you will be responsible for leading and supporting a dedicated team of shop volunteers, ensuring the shop's performance is maintained to the highest standards, and driving positive change within your local community. You will also have the opportunity to develop your skills and knowledge through our comprehensive induction programmes and development workshops.

Key Responsibilities
  • Lead and motivate a team of shop volunteers to deliver excellent customer service and achieve sales targets
  • Support the Shop Manager to maintain shop standards and ensure the shop is running efficiently
  • Take full responsibility for the shop's performance in the Shop Manager's absence
  • Develop and implement plans to drive sales and customer engagement
  • Collaborate with the Shop Manager to identify areas for improvement and implement changes
What We Offer
  • Competitive hourly pay, in line with the Real Living Wage
  • 25 days' paid holiday per year (pro-rata for part-time employees)
  • Development workshops and courses to help build your career
  • Comprehensive, personalised induction programmes tailored to your role
  • A huge variety of additional qualifications and development programmes
  • A strong commitment to work-life balance
  • Family-friendly policies and enhanced pay
  • A competitive pension scheme and life assurance
  • 25% staff discount in all Mind shops
  • Access to exclusive discounts at over 160 retailers
About Mind Retail

Mind Retail is a network of over 170 shops across England and Wales, generating a net income of around £21 million per year. We have ambitious plans to grow over the next few years and are committed to creating an inclusive working environment where everyone is valued and respected.

We are passionate about developing our people and offer a range of opportunities for personal and professional growth. If you are a motivated and customer-focused individual who is passionate about retail and making a difference, we would love to hear from you.


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