Vehicle Diagnostic and Repair Expert
4 days ago
We are seeking an exceptional Automotive Technical Support Engineer to join our team at the Direct Line Group. As a Technical Assistance Lead, you will be responsible for providing real-time technical support to internal and external customers, driving repair rate capability, and working independently to ensure world-class support.
About the RoleIn this critical role, you will be expected to provide technical guidance to Roadside Technicians, develop engaging training modules, and work autonomously to identify and implement process improvements. To succeed, you should possess a relevant NVQ level 3 or above qualification, motor experience in Repair & Diagnostics, and strong diagnostic and repair skills.
Key Responsibilities- Provide technical assistance to Roadside Technicians to resolve complex vehicle issues
- Develop vehicle awareness training modules to enhance colleague knowledge
- Work independently to identify and implement process improvements
If you are passionate about delivering exceptional customer service and have a proven track record in automotive technical support, we encourage you to apply for this exciting opportunity.
Salary and BenefitsThe salary for this role is estimated to be between £60,000 - £80,000 per annum, depending on location and experience. In addition to a competitive salary, you will also receive a range of benefits, including a 9% employer contributed pension, 50% off home, motor, and pet insurance, and additional optional Health and Dental insurance.
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