Senior Manager, Technical Support Operations Lead
2 weeks ago
About Deel
Deel is a global company that helps businesses hire anyone, anywhere, easily. Our team of over 3,000 individuals from 100 countries is dedicated to innovation and customer satisfaction.
Job Summary
We are seeking a Senior Manager, Technical Support Operations to join our team. This role will be responsible for managing the TechOps teams, working with engineering, product, and other teams to solve complex customer issues, and developing operational systems and processes.
Key Responsibilities
- Manage the TechOps teams and ensure efficient and timely completion of tasks.
- Work with engineering, product, and other teams to solve complex customer issues.
- Develop, implement, and monitor day-to-day operational systems and processes.
- Plan, monitor, and analyze key metrics for day-to-day operations.
- Balance immediate solutions with architecting future solutions to scale.
- Ensure the customer experience is efficient and effective for customers and internal stakeholders.
- Recommend innovative, scalable solutions to solve customer-related needs.
Requirements
- 8+ years of combined expertise in People Leadership, Operations, Planning, Budgeting, Process Design, Process Re-engineering, Change Management, and Communications.
- Comfortable working autonomously with minimal guidance, supporting leadership, and driving initiatives.
- Ability to operate without direct supervision, prioritizing tasks, and supporting multiple leaders.
- 4+ years of managerial experience, capable of both direct work contributions and managing a team.
- Proven capability in building relationships and fostering connections across various levels of the organization.
- Proficiency in leading large-scale transformation and process improvement programs.
What We Offer
- Provided computer equipment tailored to your role.
- Stock grant opportunities dependent on your role, employment status, and location.
- Additional perks and benefits based on your employment status and country.
- The flexibility of remote work, including WeWork access where available.
Equal Opportunity Employer
Deel is an equal-opportunity employer that values diversity and positively encourages applications from suitably qualified and eligible candidates regardless of race, religion, sex, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, pregnancy or maternity, or other applicable legally protected characteristics.
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London, Greater London, United Kingdom Deel Full timeAbout DeelDeel is a global company that helps businesses hire anyone, anywhere, easily. Our platform connects companies with talent worldwide, enabling millions of jobs worldwide and fostering a diverse global economy.Job DescriptionJob Title: Senior Manager, Technical Support OperationsJob Summary:We are seeking a Senior Manager, Technical Support...
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London, Greater London, United Kingdom Deel Full timeAbout DeelDeel is a global company that helps businesses hire anyone, anywhere, easily. Our platform connects companies with talent worldwide, enabling millions of jobs worldwide and fostering a diverse global economy.Job DescriptionJob Title: Senior Manager, Technical Support OperationsJob Summary:We are seeking a Senior Manager, Technical Support...
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