Financial Solutions Advisor
21 hours ago
Resolvecall Limited is a dynamic company dedicated to providing exceptional customer service. We are seeking a highly motivated Financial Solutions Advisor to join our team.
About the RoleThis is an exciting opportunity to work in a fast-paced call centre environment, delivering outstanding customer service and financial solutions to those experiencing hardship. As a key member of our team, you will be responsible for interacting with customers over the phone, using exceptional communication and active listening skills to provide tailored support.
The ideal candidate will have excellent questioning and negotiation skills, be able to show empathy and understanding, and build rapport with customers. You will also need to be punctual, hardworking, and enthusiastic, with good typing skills to accurately update customer records and manage emails.
Key Responsibilities- Deliver exceptional customer service and financial solutions over the phone
- Use active listening and questioning skills to understand customer needs
- Work collaboratively with colleagues to resolve customer issues
- Maintain accurate records and manage emails efficiently
We offer a competitive salary of £22,526.89 per year, plus a bonus structure that includes £500 within 3 months and £500 after 6 months. Our benefits package includes company pension, private healthcare, 28 days holiday, and platinum access to an employee discount platform. We also offer discounted onsite parking and a collaborative work environment that fosters professional growth.
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