Non-Conformance Resolution Lead

3 days ago


Bridgwater, Somerset, United Kingdom Manpower UK Ltd Full time

Job Title: NCR Facilitator

Location: Hybrid working between Bridgwater and home

About the Role: We are seeking an experienced NCR Facilitator to join our Quality Department. As a key member of the team, you will be responsible for expediting and supporting the timely completion of Non-Conformance Reports (NCRs) through the online management tool. Your primary focus will be on monitoring several contracts, ensuring stakeholders meet predetermined action and escalation time frames.

Responsibilities:

  • Producing daily, weekly, monthly, and ad-hoc reporting to provide updates to stakeholders and senior management.
  • Supporting the organisation and running of Quality Exceptions Panels, including scheduling meetings, recording minutes, and uploading outcomes to the electronic records management system.
  • Liaising between the Multi-Disciplinary Team, Suppliers, and CCIS admin to expedite any CCIS (PLM) tool technical issues.
  • In charge of implementation and monitoring the NCR status report within their allocated Contracts.
  • Production/Analysis of reports NCR KPI to NCR Facilitation Lead and other stakeholders (including Quality Delivery Managers).
  • Supporting NCR stakeholders to manage the NCR process in a timely manner.
  • Ensuring all Non-Conformance processing tool/s and management process issues are captured, monitored, and addressed.
  • Expediting stakeholders to meet contractual obligations in terms of responses.
  • Adhering to the 21-day procedure target for manufacturing NCRs and 28 days for site NCRs.
  • Supporting tool enhancements, awareness & training, onboarding & issue support.
  • Escalating as appropriate where the NCR management procedure is not respected.
  • Supporting access to Non-Conformance processing tool for all users.

Requirements:

  • Experience of proposing and implementing quality-related solutions.
  • Experience of interfacing with project teams, supply chain organisations, and independent third parties.
  • Problem-solving: Experience of interaction and resolving issues with a wide range of stakeholders in a multi-cultural environment.
  • Continuous improvement.

Salary: £135 per day.



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