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Technical Support Analyst

2 months ago

Milton Keynes, Milton Keynes, United Kingdom Intec Select Full time

Job Title: 2nd Line Support Analyst

Job Type: Full-time

Company: Intec Select

Location: Remote (with occasional on-site visits)

Job Description:

We are seeking an experienced 2nd Line Support Analyst to join our team at Intec Select. As a key member of our technical support team, you will be responsible for providing high-quality technical support to our clients, resolving complex technical issues, and ensuring excellent customer satisfaction.

Key Responsibilities:

  • Provide technical support to clients via phone, email, and remote desktop sessions
  • Resolve complex technical issues related to hardware, software, and network infrastructure
  • Collaborate with internal teams to resolve technical issues and improve overall customer experience
  • Develop and maintain technical documentation and knowledge base articles
  • Participate in on-call rotation and provide 24/7 technical support as needed
  • Stay up-to-date with industry trends and emerging technologies to improve technical skills and knowledge

Requirements:

  • 3+ years of experience in technical support or a related field
  • Strong knowledge of Microsoft 365, Windows 10/11, and Microsoft Server technologies
  • Experience with Office 365 Administration, Exchange Technologies, and Active Directory
  • Intermediate level of knowledge in Group Policies, Firewalls, Router & VPN Technologies, and Backup Software Technologies
  • Excellent communication and problem-solving skills
  • Ability to work in a fast-paced environment and prioritize tasks effectively

What We Offer:

  • Competitive salary range: £33,000 - £35,000
  • £4,000 car allowance
  • Bonus structure
  • Excellent benefits package