Compliance Specialist

17 hours ago


Manchester, United Kingdom MMA Digital Full time

At MMA Digital, we are seeking a highly skilled Compliance Specialist to join our team. This role will involve assessing calls within the FCA's regulatory framework and identifying risks, patterns, and trends.

Key Responsibilities
  • Conduct thorough assessments of calls to ensure compliance with regulatory authorities including the Financial Conduct Authority (FCA)
  • Work closely with the existing Quality Assurance Assessor to manage workloads and ensure timely completion of tasks
  • Collaborate with the Call Centre Manager, Compliance Manager, and Learning and Development Manager to create weekly and monthly reports on compliance patterns, risks, and trends
  • Ensure accurate call assessments and maintain a consistent, fair approach to scoring

The ideal candidate will have previous experience working in an FCA-regulated environment and possess excellent planning, organisational, and communication skills.



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