Automotive Service Coordinator

2 days ago


Blackpool, Blackpool, United Kingdom Arnold Clark Group Full time
Job Summary

We are seeking a skilled Automotive Service Coordinator to join our team at Arnold Clark Group. As a key member of our service team, you will be responsible for delivering exceptional customer experiences and ensuring the smooth operation of our vehicle repair services.

About the Role
  • Estimated Salary: £25,000 - £30,000 per annum

This is a full-time role working Monday to Friday, 8am-5:30pm, with rotational Saturdays. You will work closely with our customers, colleagues, and suppliers to ensure that we consistently meet our high standards of quality, efficiency, and customer satisfaction.

You will have a strong passion for delivering excellent customer service, resolving issues efficiently, and maintaining accurate records. Your computer literacy and knowledge of IT systems and applications will enable you to control jobs, purchasing, and invoice processes effectively.

Key Responsibilities
  • Handling customer service and vehicle repair requirements efficiently and professionally
  • Controlling computer-based jobs, purchasing, and invoice processes
  • Maintaining accurate customer records, including vehicle details and service histories
  • Maintaining aftersales product knowledge and upselling where appropriate
  • Updating the customer database accurately in real-time
Essential Skills
  • Passion for great customer service and resolving issues efficiently
  • Computer literacy and knowledge of IT systems and applications
  • Strong communication and influencing skills
  • Good core administration skills
  • Full UK driving licence
Benefits
  • 33 days' holiday allowance
  • Generous retail discounts
  • Private healthcare
  • Simplyhealth with 24/7 GP access and medical/dental treatment reimbursement
  • Pension scheme
  • Maternity and paternity packages
  • Opportunities for training and progression

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