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Housing Benefits Officer

2 months ago

Harrow, United Kingdom Pertemps Harrow Full time
About the Role

Pertemps Harrow is seeking a motivated and experienced Housing Benefits Officer to join their team. This temporary assignment offers a competitive pay rate and the opportunity to work with a diverse range of clients.

Main Responsibilities
  • Evaluate and process Housing Benefit and Council Tax Support claims, including complex cases involving self-employed individuals and students.
  • Work closely with various departments, such as Access Harrow, Revenues, CAFT, Finance, and Housing, as well as external partners like the Department for Work and Pensions.
  • Act as the main liaison officer for the housing department, handling queries and escalations related to Housing Benefit claims.
  • Undertake revisions to benefit entitlements and contributions, ensuring accuracy and compliance with legislation.
  • Provide support and advice to tenants regarding their benefit claims and entitlements.
  • Troubleshoot and resolve issues related to benefit claims, working closely with other departments and external agencies to find solutions.
  • Prepare reports and gather statistical information to support the performance and efficiency of the benefits system.
Requirements
  • A degree in a relevant field, such as social policy, housing studies, or public administration, can be beneficial.
  • Extensive recent experience in assessing various types of Housing Benefit claims, including Temporary and Supported accommodation claims.
  • In-depth understanding of Housing and Council Tax Benefits legislation.
  • Proficiency in using relevant IT systems, such as CIVICA and Northgate.
  • Ability to analyze complex data and perform detailed calculations for benefit entitlements.
  • Strong verbal and written communication skills to liaise effectively with tenants, colleagues, and external partners.
  • Adept at troubleshooting issues related to benefit claims and finding solutions.
  • Ability to manage workload independently and prioritize tasks in a high-pressure environment with changing priorities.
  • Willingness to adapt to different working arrangements and occasionally work outside of standard office hours.