Hospitality Operations Manager

1 week ago


Bury St, Suffolk, United Kingdom Lounge Full time
Company Overview

Lounge is a dynamic and innovative hospitality company that prides itself on delivering exceptional customer experiences. We are committed to fostering a positive and inclusive work environment that encourages our team members to grow and thrive.

Salary
We offer a competitive salary of £35,000 - £45,000 per annum, commensurate with experience. This figure takes into account the demands of the role, the location, and industry standards.

Job Description
The Academy Assistant Manager plays a critical role in maintaining team brilliance and delivering excellent customer service. As a key member of our management team, you will be responsible for supporting the General Manager in achieving our business objectives. Your primary focus will be on ensuring that our customers receive an exceptional experience, every time they visit us.

Key Responsibilities:
  • Supporting the General Manager in maintaining high standards of customer service
  • Leading by example and promoting a positive work culture
  • Developing and implementing sales strategies to drive revenue growth
  • Maintaining accurate records and reports to inform business decisions


Required Skills and Qualifications
To succeed in this role, you will need:
  • Experience as an Assistant Manager, Deputy Manager or Supervisor in restaurants, bars, cafés or coffee shops
  • Knowledge of sales building, sales and labour forecasts, paperwork, reporting, recruitment and HR
  • A natural talent and passion for hospitality and people management
  • Strong self-motivation and ability to work at pace with limited supervision


Benefits
As a valued member of our team, you can expect to enjoy a range of benefits, including:
  • Overtime pay for hours worked over contracted hours
  • Staff food on every shift
  • 50% staff discount from day one
  • Paid breaks
  • 28 days holiday (inclusive of Bank Holidays) pro rata
  • Enhanced maternity and paternity pay after 2 years service
  • Loungefest staff party
  • Competitions and incentives
  • Company pension scheme
  • Long service awards
  • Power over pay with Wagestream
  • Support via Licenced Trade Charity
  • Personal development and career progression
  • Achievable bonuses
  • Tips shared equally across the team
  • Christmas and Boxing Day off


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