Club Manager

2 days ago

Southall, Greater London, United Kingdom Nuffield Health Brentwood Full time

Nuffield Health Ealing FWC is seeking a highly motivated and experienced Duty Manager to join our team at the Fitness & Wellbeing Club.

About the Role:

As a Duty Manager, you will be responsible for ensuring the smooth operation of the club, maintaining high-quality standards in all areas, and providing excellent customer service to our members. You will lead a team of colleagues, conduct tours for prospective new members, and oversee health and safety procedures.

Key Responsibilities:

  1. Manage the day-to-day operations of the club, including supervising staff and maintaining quality standards.
  2. Provide exceptional customer service to our members, responding to their needs and concerns in a timely and professional manner.
  3. Conduct sales tours for prospective new members, highlighting the benefits and unique selling points of our club.
  4. Oversee health and safety procedures, identifying potential risks and implementing measures to mitigate them.
  5. Maintain accurate records and reports, providing data-driven insights to inform business decisions.

Requirements:

  • Demonstrable sales experience, with a proven track record of meeting or exceeding targets.
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with colleagues and members.
  • A 'can-do' attitude, with a passion for delivering exceptional customer service and achieving results.
  • Familiarity with health and safety procedures, with the ability to identify and mitigate potential risks.
  • Ability to work effectively in a fast-paced environment, prioritizing tasks and managing multiple responsibilities.

Benefits:

We offer a competitive salary package, including a base salary of up to £28,000 per annum, depending on experience. In addition, we provide a range of lifestyle and financial wellbeing benefits, including gym membership, private healthcare, and a pension scheme.

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