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Customer Service Representative

2 months ago

Godalming, United Kingdom NatWest Full time
About the Role

We are seeking a highly skilled and customer-focused individual to join our team as a Personal Banker and Mobile Branch Lead. As a key member of our mobile branch banking service, you will be responsible for delivering exceptional customer experiences and providing expert banking knowledge to our customers.

Key Responsibilities
  • Process customer transactions and maintain accurate records
  • Develop and maintain relationships with customers to understand their needs and preferences
  • Provide expert advice on our products and services, highlighting their benefits and features
  • Build and maintain a thorough understanding of the local community, community hubs, and key stakeholders
Requirements
  • Hold a valid driving license and be over 25 years old
  • Have a strong understanding of customer service principles and practices
  • Be able to work independently and as part of a team
  • Have excellent communication and interpersonal skills
What We Offer
  • A competitive salary of £26,010 per year
  • A comprehensive structured training program
  • Ongoing coaching and support to enhance your development and career progression
  • A generous holiday entitlement of 33 days