Housing Support Specialist

6 days ago

Hackney, United Kingdom Morgan Hunt UK Ltd Full time
About the Role

Morgan Hunt UK Ltd is seeking a highly motivated and dedicated Housing Options Officer to join our team. As a key member of our housing department, you will play a vital role in providing direct support to vulnerable young people, assisting them in moving towards independent living.

Key Responsibilities
  • Housing Needs:
    • Conduct thorough assessments and interviews with potential residents to ensure a smooth induction process.
    • Develop outcome-focused support plans and conduct needs and risk assessments to address the diverse needs of residents.
    • Provide expert advice and guidance on housing options, benefits, and budgeting to residents.
    • Collaborate with external agencies to address the wider needs of residents, including Floating Support, Housing Services, and more.
  • Support Needs:
    • Provide a welcoming environment for new residents, supporting them with life skills, social behavior management, and access to other services.
    • Manage financial aspects, including budgeting and benefit claims, and collaborate with the Income team to address any rent arrears.
    • Address any anti-social behavior issues and take appropriate action in accordance with policies.
  • Health and Safety:
    • Support residents in understanding and adhering to health and safety policies, including security and safeguarding procedures.
    • Ensure all incidents related to safety and security are appropriately managed and reported.
  • General:
    • Serve as a shift lead when required, managing daily tasks and resident movements, and handling emergencies such as fire alarms.
    • Build and maintain positive relationships with external agencies to benefit the support needs of residents.
  • Income Maximisation:
    • Work proactively with residents to minimize rent arrears and manage rental income, ensuring that all targets are met in line with organizational policies.
  • Regulatory Standards and Compliance:
    • Ensure all residents can influence service delivery and comply with regulatory standards.
  • Data Protection:
    • Maintain the confidentiality and integrity of residents' personal data, ensuring compliance with GDPR regulations.
Requirements

The ideal candidate will demonstrate reliability, strong organizational skills, and the ability to work both independently and as part of a team. Commitment to working flexibly when needed and a passion for supporting vulnerable young people is essential.

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