Store Manager

2 days ago

Dagenham, Greater London, United Kingdom PENHALIGON'S Full time
Store Manager

We are seeking a highly skilled and experienced Store Manager to lead our Bluewater boutique. As a Store Manager, you will be responsible for the overall management of the store, staff, merchandise, and customer service, ensuring the highest standards of operational and merchandising excellence.

Key Responsibilities

Profit and Sales Generation:

  • Meet sales goals and objectives, analyzing sales reports and data to drive business strategies.
  • Set individual sales goals for Fragrance Consultants, ensuring alignment with store business objectives.
  • Motivate sales team members to meet assigned sales and productivity goals, providing coaching and feedback.
  • Develop Fragrance Consultants' selling techniques, ensuring they are fluent in product knowledge.
  • Demonstrate sales leadership on the selling floor, driving results and customer satisfaction.

Customer Service:

  • Ensure Fragrance Consultants provide exceptional customer service, maintaining client relationships and communication.
  • Manage client databases, utilizing data to increase sales and client contact.
  • Resolve client problems and complaints promptly and effectively.
  • Assist Fragrance Consultants with customer service issues, such as dissatisfied customers and returns.
  • Organize special events, including collection previews, client events, and sales events.

Operations:

  • Ensure staffing levels and work schedules meet floor coverage requirements.
  • Manage risk, physical security, store cash controls, and inventory management.
  • Deliver team member training on register usage and maintenance.
  • Execute management register functions, participate in bi-annual inventories, and manage cash control procedures.

Merchandising/Visual:

  • Implement merchandising directives and execute effective merchandising strategies.
  • Partner with operations, logistics, and product teams to ensure appropriate assortment for the store.
  • Maintain a neat, clean, and organized selling floor, reflecting the correct visual image.
  • Ensure display, fixture, and visual area presentation aligns with current visual direction.
  • Identify and communicate product concerns in a timely manner.

Human Resources:

  • Recruit, train, and develop team members, ensuring all positions are filled in a timely manner.
  • Implement and follow up on training programs, seminars, and development opportunities for Fragrance Consultants.
  • Evaluate Fragrance Consultant performance, providing constant feedback to ensure results.
  • Resolve human resources issues promptly and effectively, partnering with HR when necessary.

Desired Skills and Experience:

  • Proven track record in a similar role, in a niche and luxury environment.
  • Results-oriented, with ability to evaluate business data to drive results.
  • Effective problem solver, solutions-driven.
  • Excellent interpersonal skills, able to build constructive and effective relationships.
  • Influencing negotiator, able to lead others to action.
  • Experience in a fast-paced sales environment, with excellent customer service skills.
  • Resilient and persistent.
  • Ability to communicate effectively with all people at all levels.

Our Company Culture:

We embody our WHY - 'Creating meaningful experiences so that we inspire human connections' - and our values: Restless Curiosity, Contagious Enthusiasm, Fairness and Respect, Shaping Tomorrow, and Consciously Sustainable.

  • Store Manager

    1 day ago

    Dagenham, Greater London, United Kingdom PENHALIGON'S Full time

    Store ManagerWe are seeking a highly skilled and experienced Store Manager to lead our Bluewater boutique. As a Store Manager, you will be responsible for the overall management of the store, staff, merchandise, and customer service, ensuring the highest standards of operational and merchandising excellence.Key ResponsibilitiesProfit and Sales...

  • Store Manager

    23 hours ago

    Dagenham, Greater London, United Kingdom PENHALIGON'S Full time

    Store ManagerWe are seeking a highly skilled and experienced Store Manager to lead our Bluewater boutique. As a Store Manager, you will be responsible for the overall management of the store, staff, merchandise, and customer service, ensuring the highest standards of operational and merchandising excellence.Key ResponsibilitiesProfit and Sales...

  • Store Operations Manager

    1 week ago

    Dagenham, Greater London, United Kingdom TK Maxx Full time

    TK Maxx Dagenham is seeking a permanent Team Leader to work hours per week between Monday to Sunday. This is a retail opportunity with a difference - it's a chance to have a real impact. You'll be supporting our managers by helping to lead a team of associates in a constantly changing store. Our business model is unlike any other - our teams never know what...

  • Store Operations Manager

    1 week ago

    Dagenham, Greater London, United Kingdom TK Maxx Full time

    TK Maxx Dagenham is seeking a permanent Team Leader to work hours per week between Monday to Sunday. This is a retail opportunity with a difference - it's a chance to have a real impact. You'll be supporting our managers by helping to lead a team of associates in a constantly changing store. Our business model is unlike any other - our teams never know what...

  • Store Operations Manager

    5 days ago

    Dagenham, Greater London, United Kingdom TK Maxx Full time

    TK Maxx Dagenham is seeking a permanent Team Leader to work hours per week between Monday to Sunday. This is a retail opportunity with a difference - it's a chance to have a real impact. You'll be supporting our managers by helping to lead a team of associates in a constantly changing store. Our business model is unlike any other - our teams never know what...

  • Store Operations Manager

    5 days ago

    Dagenham, Greater London, United Kingdom TK Maxx Full time

    TK Maxx Dagenham is seeking a permanent Team Leader to work hours per week between Monday to Sunday. This is a retail opportunity with a difference - it's a chance to have a real impact. You'll be supporting our managers by helping to lead a team of associates in a constantly changing store. Our business model is unlike any other - our teams never know what...

  • Store Director

    1 week ago

    Dagenham, Greater London, United Kingdom PENHALIGON'S Full time

    {"h1": "Store Manager Job Description at Penhaligon's", "p": "At Penhaligon's, we're seeking a highly skilled Store Manager to lead our Bluewater boutique. As a Store Manager, you'll be responsible for the overall management of the store, staff, merchandise, and customer service. Your key objectives will include achieving sales objectives, maintaining high...

  • Store Director

    1 week ago

    Dagenham, Greater London, United Kingdom PENHALIGON'S Full time

    {"h1": "Store Manager Job Description at Penhaligon's", "p": "At Penhaligon's, we're seeking a highly skilled Store Manager to lead our Bluewater boutique. As a Store Manager, you'll be responsible for the overall management of the store, staff, merchandise, and customer service. Your key objectives will include achieving sales objectives, maintaining high...

  • Retail Store Director

    3 weeks ago

    Dagenham, Greater London, United Kingdom PENHALIGON'S Full time

    Job Summary:We are seeking a highly skilled and experienced Store Manager to lead our boutique at Bluewater. The ideal candidate will have a proven track record in managing high-end retail stores and driving business results.Key Responsibilities:Business Development: Achieve sales objectives, develop and implement business strategies, and drive revenue...

  • Retail Store Director

    3 weeks ago

    Dagenham, Greater London, United Kingdom PENHALIGON'S Full time

    Job DescriptionWe are seeking a highly skilled and experienced Retail Store Director to lead our boutique at Bluewater. The successful candidate will be responsible for the overall management of the store, staff, merchandise, and customer service.Key Responsibilities:Business Development: Achieve sales objectives, maintain high operational and merchandising...

  • Distribution Operations Manager

    3 days ago

    Dagenham, Greater London, United Kingdom Bis Henderson Full time

    Distribution Operations ManagerBis Henderson Recruitment is seeking a highly skilled Distribution Operations Manager to join their dynamic 3PL operation in the Dagenham area.Key Responsibilities:Oversee the day-to-day transport and warehouse operations to ensure a first-class service is provided in the most cost-effective manner.Manage vehicle scheduling and...

  • Distribution Operations Manager

    3 days ago

    Dagenham, Greater London, United Kingdom Bis Henderson Full time

    Distribution Operations ManagerBis Henderson Recruitment is seeking a highly skilled Distribution Operations Manager to join their dynamic 3PL operation in the Dagenham area.Key Responsibilities:Oversee the day-to-day transport and warehouse operations to ensure a first-class service is provided in the most cost-effective manner.Manage vehicle scheduling and...

  • Project Manager

    53 minutes ago

    Dagenham, Greater London, United Kingdom Humres Full time

    Project ManagerThe Project Manager will be responsible for delivering projects, services, and small works to clients' expectations and Service Level Agreements (SLAs).Key Responsibilities:• Foster a partnership approach with clients to understand their needs and minimize service misses• Manage escalated customer complaints quickly and to a satisfactory...

  • Project Manager

    3 hours ago

    Dagenham, Greater London, United Kingdom Humres Full time

    Project ManagerThe Project Manager will be responsible for delivering projects, services, and small works to clients' expectations and Service Level Agreements (SLAs).Key Responsibilities:• Foster a partnership approach with clients to understand their needs and minimize service misses• Manage escalated customer complaints quickly and to a satisfactory...

  • Logistics Operations Manager

    4 days ago

    Dagenham, Greater London, United Kingdom Bis Henderson Full time

    Job Title: Distribution Operations ManagerLocation: DagenhamSalary: £50,000 - £55,000pa + benefitsAbout the Role:We are seeking a highly experienced Distribution Operations Manager to join our fast-paced 3PL operation in Dagenham. As a key member of our team, you will be responsible for the day-to-day management of our transport and warehouse operations,...

  • Logistics Operations Manager

    7 days ago

    Dagenham, Greater London, United Kingdom Bis Henderson Full time

    Job Title: Distribution Operations ManagerLocation: DagenhamSalary: £50,000 - £55,000pa + benefitsAbout the Role:We are seeking a highly experienced Distribution Operations Manager to join our fast-paced 3PL operation in Dagenham. As a key member of our team, you will be responsible for the day-to-day management of our transport and warehouse operations,...

  • Logistics Operations Manager

    7 days ago

    Dagenham, Greater London, United Kingdom Bis Henderson Full time

    Job Title: Distribution Operations ManagerLocation: DagenhamSalary: £50,000 - £55,000pa + benefitsAbout the Role:We are seeking a highly experienced Distribution Operations Manager to join our fast-paced 3PL operation in Dagenham. As a key member of our team, you will be responsible for the day-to-day management of our transport and warehouse operations,...

  • Logistics Operations Manager

    4 days ago

    Dagenham, Greater London, United Kingdom Bis Henderson Full time

    Job Title: Distribution Operations ManagerLocation: DagenhamSalary: £50,000 - £55,000pa + benefitsAbout the Role:We are seeking a highly experienced Distribution Operations Manager to join our fast-paced 3PL operation in Dagenham. As a key member of our team, you will be responsible for the day-to-day management of our transport and warehouse operations,...

  • Project Manager

    2 days ago

    Dagenham, Greater London, United Kingdom Humres - Construction Recruitment Specialists Full time

    About the Role:The Project Manager will be responsible for delivering security projects, services, small works, and PPM maintenance to clients' expectations and SLAs. This will involve access control, door entry, CCTV, warden control systems, and fire alarms.Key Responsibilities:Customer Service:Foster a partnership approach with clients to understand their...

  • Project Manager

    2 days ago

    Dagenham, Greater London, United Kingdom Humres - Construction Recruitment Specialists Full time

    About the Role:The Project Manager will be responsible for delivering security projects, services, small works, and PPM maintenance to clients' expectations and SLAs. This will involve access control, door entry, CCTV, warden control systems, and fire alarms.Key Responsibilities:Customer Service:Foster a partnership approach with clients to understand their...