Quality Assurance Specialist

3 days ago


Macclesfield, Cheshire East, United Kingdom SuperBike Factory Full time

We are seeking a Quality Assurance Specialist to join our team at SuperBike Factory, Europe's largest used motorcycle retailer.

About the Role

This is an exciting opportunity for someone who has experience in quality assurance and customer service to step into our Quality Assurance Officer role. You will be responsible for promoting good outcomes, ensuring compliance, and helping us stay on top of our regulatory requirements.

Key Responsibilities
  • Assessing calls, analysing trends, giving feedback, and making sure our team sticks to policies and procedures
  • Identifying patterns of poor performance and implementing solutions to improve customer interactions
  • Working closely with our customer service team to ensure that our customers receive exceptional service
Requirements

To be successful in this role, you will need:

  • Experience in quality assurance or a similar field
  • Strong analytical and problem-solving skills
  • Excellent communication and interpersonal skills
  • A proven track record of improving customer satisfaction and reducing complaints
What We Offer

As a Quality Assurance Specialist at SuperBike Factory, you can expect:

  • A competitive salary of £23,795.20 per annum
  • A range of benefits including Group Life Assurance, Staff Discount, Salary Sacrifice Pension Scheme, Cycle to Work Scheme, and Health Care + Wellbeing Benefits
  • The opportunity to work with a dynamic and growing company in the automotive industry
About Us

SuperBike Factory was founded in 2010 by our founder, who had a passion for motorcycles and customer service. Today, we are one of the largest used motorcycle retailers in Europe, with a reputation for excellent customer service and quality products.



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