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Quality Services Apprentice

2 months ago

Durham, Durham, United Kingdom Learning Curve Group Full time
Job Title: Quality Services Apprentice

We are seeking a highly organized and detail-oriented individual to join our team as a Quality Services Apprentice. As a key member of our quality assurance team, you will play a crucial role in ensuring the smooth operation of our examination processes.

Key Responsibilities:
  • Claim learner certificates with Awarding Organisations and other bodies
  • Schedule online and paper-based exam entries and log/distribute results
  • Plan the invigilation of examinations in line with exam board requirements
  • Act as an invigilator as required
  • Ensure the storage, security, and distribution of exam papers adhere to Awarding Organisation guidelines
  • Maintain accurate and up-to-date data relating to examination entries and results
  • Administrate quality results and findings as required
  • Monitor, update, and distribute PPED data as per agreed deadlines
  • Provide support for EQA visits as required by Moderators or Quality Managers
  • To book standardisation meetings when required and to keep an updated list of all activities
  • To provide support with the complaints process across the business
  • To log all moderation activity
  • Keep an updated list of approved qualifications and direct claims updates
  • Record all External Quality Assurance visits and reports and distribute to the relevant stakeholders
  • Liaise with Awarding Organisations as directed
  • To provide support for all customer voice activities
  • Contact previous learners to identify their status, destination, and further opportunities
  • Engage with employers who have our apprentices and identify the job progression status after completion
  • Offer additional IAG, next Steps, and other alternatives to learners that can support further progression opportunities particularly for the transition 'from unemployed to employed'
  • Contact learners for case studies and sharing success news stories across the wider business
  • Provide accurate reporting on learner destination and progression outcomes to meet the needs of all stakeholders
  • Review and analyse collected exit data and plan to contact and report on learner progression within touchpoints thereafter
  • Provide coverage of tasks for other members of the team as required
Generic Duties:
  • Conduct your role in line with the company values and expected behaviours
  • Promote equal opportunities and recognition of diversity throughout the company
  • Comply with the Safeguarding, Prevent, and Health and Safety Policies and be vigilant to potential concerns and risks at all times
  • Ensure confidentiality and professionalism at all times
  • Provide learners, customers, and colleagues with support, advice, guidance as part of your everyday role
Working Flexibly:

If the working hours, days, or times don't quite meet your needs, please contact us to see if we can accommodate working flexibly.

Essential Criteria:
  • Ability to work to deadlines
  • Ability to use own initiative and prioritise
  • Ability to work with a variety of stakeholders
  • Organisational Skills
  • Ability to work under pressure
  • Reliability and Flexibility
Why work for Learning Curve Group?

There are many reasons that make Learning Curve Group a fantastic place to work. We have a strong commitment to our values and a passion for delivering high-quality services. Our team is dedicated to making a positive impact on the lives of our learners, and we're looking for like-minded individuals to join us.

In addition to working for a company that has been listed as one of the top 100 companies to work for, you'll have access to a range of benefits, including:

  • 26 days annual leave + Bank Holidays
  • Buy & Sell an additional 5 days each year
  • Length of service annual leave increments starting at 2 years
  • Healthcare Scheme
  • Tech Scheme
  • Ikea Scheme
  • Cycle to work Scheme
  • Paid Volunteer day each year
  • Early Finish Fridays on the last Friday of every month
  • Student / Teacher Discount
  • Uniform
Head Office Perks:

We're proud to offer a range of perks to our staff, including:

  • Electric Car charging points
  • Free fruit, Coffee, and Tea
  • Onsite Shower
  • Prayer room on request or list of nearest available places of worship
Equal Opportunities:

We're committed to creating an inclusive and diverse workplace, where everyone feels valued and respected. We welcome applications from all qualified candidates, regardless of sex, race, disability, age, sexual orientation, transgender status, religion or belief, marital status, or pregnancy and maternity.

We're proud to be a Disability Confident Leader and have signed the Armed Forces Covenant Gold. We're committed to removing barriers and creating a level playing field for all our staff.