Community Tech Support Specialist

2 weeks ago


Birmingham, Birmingham, United Kingdom Age UK Birmingham-1 Full time

Job Title: Age UK Digital Champion Volunteer

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We are seeking a highly motivated and empathetic individual to join our team as an Age UK Digital Champion Volunteer. As a Digital Champion, you will work closely with older adults to improve their digital skills and confidence.

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About the Role

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The successful candidate will have excellent communication and interpersonal skills, enabling them to build strong relationships with older adults and understand their unique needs. You will work in a variety of settings, including community centers and older adults' homes, using your expertise to identify areas where older adults may need additional support.

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Key Responsibilities

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  • Work one-on-one or in group settings to develop older adults' digital skills and confidence.
  • Understand older adults' online barriers and help them overcome these challenges.
  • Set goals and track progress with older adults.
  • Provide feedback to enhance program effectiveness.
  • Collect data and share it securely with the Digital Champion Program team.
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Personal Qualities and Skills

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  • Excellent listening and communication skills.
  • Adaptability to diverse learner levels and situations.
  • Empathy towards individual needs.
  • Familiarity with common devices (smartphones, tablets, laptops).
  • Proficiency in everyday online tasks (messaging, emailing, browsing, video calling).
  • Attention to detail when handling sensitive information.
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What the Role Can Offer

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  • Be part of a supportive project making a real difference in people's lives.
  • Connect with like-minded individuals who care about supporting their local community.
  • Make a positive impact on the lives of older adults.
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Additional Information

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You will undergo necessary training provided by Age UK to ensure you feel equipped to support older adults effectively. An Enhanced Disclosure and Barring Service (DBS) check will be required.

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Estimated Salary: £25,000 - £30,000 per annum



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