Senior Commercial Impact Analyst

1 week ago


Brownhills, Walsall, United Kingdom TipTopJob Full time
Job Title: Senior Commercial Impact Analyst

TiptopJob is seeking a skilled Second Line Support Technician to join our team in Walsall. This role offers a competitive salary of GBP27,000 + Benefits (dependent on experience) and provides opportunities for growth and development.

The ideal candidate will have excellent technical skills, including proficiency in SQL, .Net, Microsoft Windows, and Office 365. Strong troubleshooting skills, ITIL understanding, and excellent documentation skills are also essential.

In this role, you will provide second-line support for all our clients' technology systems, monitor system jobs, respond to alerts, and complete root cause analysis. You will also support colleagues with hardware, software, and IT queries. If you're a motivated individual looking to excel in a challenging yet rewarding role, we encourage you to apply.

Key Responsibilities:
  • Provide second-line support for all our clients' technology systems.
  • Support colleagues with hardware, software, and IT queries.
  • Monitor system jobs, respond to alerts, and complete root cause analysis.

Requirements:
  • Proficiency in SQL, .Net, Microsoft Windows, and Office 365.
  • Strong troubleshooting skills and ITIL understanding.
  • Excellent documentation skills and IT security awareness.