Legal Service Advisor
3 weeks ago
We are seeking a skilled professional to join our claims team at First4Lawyers Limited, where you will work closely with our legal services to deliver exceptional customer service.
As a key member of our team, you will respond to high volumes of incoming enquiries, process them efficiently, and build strong relationships with clients through genuine and professional conversations.
You will also learn about relevant laws and processes to communicate effectively with clients, guiding them through the legal process and finding the right solution for them.
To succeed in this role, you will need to demonstrate a commitment to delivering excellent customer service, possess a minimum of 5 GCSEs (A to C Grade) including Mathematics and English, and have a strong attitude, skills, and commitment to join our award-winning team.
About the Role:
- Key Responsibilities:
- • Respond to high volumes of incoming enquiries over the phone.
- • Process enquiries efficiently in accordance with our service standard, values, and guidelines.
- • Build strong relationships with clients through genuine and professional conversations.
- • Learn about relevant laws and processes to communicate effectively with clients.
- • Guide clients through the legal process and find the right solution for them.
We Offer:
- Private healthcare to help with wellbeing costs.
- Access to interest-free travel loans to spread the cost of travel.
- Pension scheme with enhanced company contribution.
- Annual leave commencing at 25 days plus bank holidays.
- Loyalty reward with additional leave for length of service.
- Birthday leave – an extra paid day off on your birthday each year.
- Staff social club with regular social events.
- Refer a friend scheme with a cash reward for successful referrals.
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