Maintenance Operations Manager

4 weeks ago


Derby, Derby, United Kingdom Kemp Recruitment Full time

Maintenance Controller Role Overview

We are seeking an experienced Maintenance Controller to join our Fleet Management Team. As a key member of the team, you will play a vital role in supporting customers and ensuring the operational efficiency of our fleet of HGVs and LCVs.

Key Responsibilities:

* Respond to calls regarding breakdowns, repairs, and maintenance issues for HGV and LCV fleets.

* Coordinate and book repairs with appropriate suppliers and workshops, aiming to minimize vehicle downtime.

* Effectively manage time to maximize productivity and ensure efficient workflow between workshops and customers.

* Maintain accurate and up-to-date information in company systems to keep the customer portal current.

* Escalate any issues that may negatively impact the customer or business to the Fleet Support Manager.

* Communicate any rechargeable work to customers following company procedures and timeframes.

* Work alongside the wider Fleet Management team to communicate with customers and suppliers via phone and email, providing excellent customer service and actively reducing vehicle off-road (VOR) statistics.

Maintenance Controller Requirements:

* Experienced administrator with a strong understanding of HGVs and LCVs, including managing breakdowns and defects.

* Excellent interpersonal and communication skills.

* Strong attention to detail and comfortable working with numbers.

* Proven problem solver.

* Ability to work both independently and as part of a fast-paced team.

* Effective time management and prioritization skills.

* Technical background working on HGVs and LCVs, with strong knowledge of maintenance and breakdown procedures (desirable).

If you are an experienced Maintenance Controller looking for a new challenge, we encourage you to apply for this exciting opportunity with Kemp Recruitment.



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