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Logistics Director

1 month ago

London, Greater London, United Kingdom https:jobs-redefined.cositemap Full time
Job Title: Head of Logistics

This role is a critical part of our team at Disturbia, a leading fashion brand. We're looking for a skilled and experienced Head of Logistics to oversee and optimize our global logistics and supply chain operations.

The successful candidate will be responsible for managing 3PL relationships, freight forwarding operations, and carrier management across multiple countries. They will also be responsible for driving down logistics costs, ensuring smooth warehouse operations, and enhancing overall customer satisfaction.

Key Responsibilities:

  • Freight Forwarding & Supplier Coordination: Oversee the end-to-end freight forwarding process from suppliers in the Far East to 3PL warehouses in the UK, EU, and US, ensuring timely and cost-efficient shipments and strategies.
  • 3PL Warehouse Management: Manage relationships with 3PL warehouse providers, ensuring high performance across all regions. Monitor and report on key metrics, including warehouse efficiency, stock accuracy, and on-time dispatch.
  • Cost Control & Optimization: Drive continuous improvement in logistics costs, focusing on freight pricing, warehousing costs, and carrier efficiency. Identify opportunities to reduce costs without compromising service levels.
  • Carrier Performance & Returns Management: Manage relationships with outbound and return carriers, ensuring performance metrics are met and service costs are minimized. Oversee return processes to ensure fast, customer-friendly solutions.
  • Cross-Functional Collaboration: Work closely with buying, merchandising, and e-commerce teams to ensure that supply chain activities align with business goals. Provide logistical input for key campaigns, product launches, and inventory planning.
  • Customer Service Insights: Collaborate with the Customer Service team to extract insights on delivery and returns performance, using feedback to identify areas of improvement and to enhance the customer experience.
  • Forecasting & Reporting: Own the logistics forecasting process, working with finance and operations teams to predict costs and capacity needs. Regularly report on logistics KPIs, including cost per shipment, on-time delivery, and warehouse performance.

Requirements:

  • Proven experience in a senior logistics or supply chain role within a fast-paced e-commerce environment.
  • Expertise in managing 3PL relationships and freight forwarding operations across multiple countries.
  • Strong understanding of global logistics, including carrier management, warehouse operations, and return processes.
  • Demonstrable success in cost reduction and process optimization.
  • Excellent analytical skills, with the ability to forecast, report, and communicate logistics performance.
  • Strong leadership and collaboration skills, with the ability to work cross-functionally.

What We Offer:

  • The potential to partake in the company quarterly bonus scheme.
  • 25 days of holiday, increasing with length of service to 27 days.
  • Annual leave purchase scheme.
  • Private health insurance.
  • Enhanced parental leave.
  • Social and wellbeing fund.