Virtual Desktop Engineer

4 days ago

London, Greater London, United Kingdom Axiom Software Solutions Limited Full time
Job Title: Virtual Desktop Engineer

Location: London, UK

Duration: 6-month contract with Inside IR35

Working mode: Hybrid/Remote

Job Summary:

The Virtual Desktop Engineer (Level 3) is responsible for managing and maintaining the highest level of support for our clients.

This role involves troubleshooting complex issues, ensuring system reliability, and implementing advanced solutions to optimize the performance and security of the Virtual Desktops.

Key Responsibilities:
  1. Advanced Troubleshooting: Handle escalated issues from Level 2 support teams on Horizon, providing expert analysis and resolution of complex technical problems related to the Virtual Desktops and all associated aspects (DEM, App, Volume, etc.).
  2. System Maintenance: Perform regular maintenance and updates on the Virtual Desktops, including patch management and configuration changes.
  3. Performance Optimization: Monitor and analyze Virtual Desktops performance metrics to identify areas for improvement or issues.
  4. Security Management: Ensure the Virtual Desktops adhere to security policies.
  5. Incident/Problem/Request/Change Management: Manage critical incidents, ensuring timely resolution and communication with stakeholders, managing proactive and reactive problem cases, and managing requests and changes opened by the team or by the business within the time frame negotiated.
  6. Documentation: Maintain comprehensive documentation of system configurations, processes, and troubleshooting procedures.
  7. Collaboration: Work closely with other teams to ensure the availability of the Virtual Desktops.
Technology:

Virtualization: VMware vSphere with HCI integration, vSan (intermediate knowledge), VMware Horizon (strong knowledge), VMware AppVolume with writable (strong knowledge), VMware DEM (strong knowledge), VMware Workspace One (basic knowledge)

OS: Microsoft Windows 10/11 (strong knowledge), Linux RHEL (basic knowledge)

Monitoring: Centreon (basic knowledge), Control Up (basic knowledge)

Network: global (basic knowledge)

Automation: PowerShell (intermediate knowledge), PowerCLI (intermediate knowledge), vRO Orchestrator (basic knowledge), & Ansible (basic knowledge)

Process & Methods: ITIL Agile

Soft skills: curious, rigorous, good communication, responsiveness, result-oriented, autonomous

Skills: Proactive, VMware, Ansible, MEF, Windows 10, PowerShell, Scala, Microsoft Windows, Change Management, Agile, Linux, Security Management, ITIL, Documentation

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