Senior Operations Analyst

1 week ago


London, Greater London, United Kingdom TD Bank Full time
About the Role

We are looking for an experienced Senior Operations Analyst to join our team at TD Bank. In this role, you will be responsible for providing accurate and thorough analysis of key process drivers, root or systemic causes of cross-functional operational issues, interpreting findings, and making recommendations.

The ideal candidate will have a strong understanding of internal and industry regulations and trends, developing and sharing knowledge of emerging issues/risks, and assessing potential impacts as it relates to operating policies, standards, and procedures.

This is a great opportunity to work in a dynamic environment where you will prioritize and complete your own workload to meet SLA requirements for service and productivity. You will also analyze service delivery issues and conduct internal/external research projects and/or contribute to audit reviews; run testing, and generate reports to identify potential solutions within TD's risk appetite that enhance the customer experience and support business objectives.

You will receive a competitive salary of approximately $65,000 - $85,000 per year, based on your experience and qualifications. In addition to your salary, you will enjoy a comprehensive benefits package, including health and well-being benefits, paid time off, career development opportunities, and reward and recognition programs.

About Our Team

Our team is dedicated to delivering exceptional customer experiences and driving business results. We are passionate about what we do and are always looking for talented individuals who share our vision to join our team.



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