Service and Support Expert

2 weeks ago


Maidenhead, Windsor and Maidenhead, United Kingdom Abbott Full time

Rapid Diagnostics Division

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Join us in the Core Rapid Diagnostics division, where you will be working out of our Maidenhead location. Our diagnostics business is transforming care by providing timely information to better manage health.

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In this role, you will handle queries from customers and salespeople, including telephoned orders and receiving mailed and faxed orders. You will also demonstrate in-depth knowledge of the SAP Symphony/ADOC system and Abbott reporting tools.

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Your Key Objectives

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  • Ensure all activities comply with quality system requirements.">
  • Monitor and achieve team goals on a quarterly basis.">
  • Lead and participate in regular team meetings and projects.">
  • Handle internal and external customer queries on deliveries, invoice pricing, product availability, and customer orders via phone or email.">
  • Assist team members with complex queries, coordinating with other departments in Maidenhead, Germany, or Ireland.">
  • Take on high-profile tasks requiring specialist knowledge, such as specific product or division order management and data analysis, and share relevant information with the team.">
  • Understand key customer issues through visits with salespeople or engineers, becoming the main contact for high-profile customers like MSC, Blood Bank, or Priority sites.">
  • Liaise with staff in Germany and local couriers on logistics queries, investigating issues thoroughly to prevent future errors.">

About the Benefits

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As a member of our team, you can expect a competitive salary of £35,000-£45,000 per annum, depending on experience, plus a range of benefits, including a defined contribution pension scheme, private healthcare, life assurance, and a flexible benefits scheme.

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We offer opportunities for career growth and development, as well as a collaborative and dynamic work environment.

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Requirements

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We are looking for someone with GCSEs or equivalent in Maths, full understanding of ADD ordering and UK invoicing processes, and experience in team projects with demonstrable influence and involvement.

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You should be able to communicate effectively with peers and colleagues on business issues, work well in a demanding environment with a varied workload, and maintain a pleasant manner.

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Possess intermediate to advanced experience with software packages, including electronic reporting tools.



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