Assistant Housekeeping Manager

4 weeks ago


York, York City, United Kingdom Middletons Full time
Job Title: Deputy Head Housekeeper

At Middletons, we are seeking a highly skilled and experienced Deputy Head Housekeeper to join our team. As a key member of our housekeeping department, you will play a vital role in ensuring our guests experience exceptional stays in immaculate rooms.

Key Responsibilities:

  • Implement and maintain the highest standards of cleanliness and presentation in our rooms.
  • Mentor and guide your team to deliver exceptional service and attention to detail.
  • Respond to guest comments and issues in a professional manner, resolving problems promptly and efficiently.
  • Ensure the team completes tasks within set timeframes, maintaining a high level of productivity.
  • Clean bedrooms to the required standards, adhering to our hotel's procedures and protocols.
  • Deputise for the Head Housekeeper as required, taking on additional responsibilities and tasks.
  • Assist in the induction and training of new team members, ensuring they are equipped to deliver exceptional service.
  • Contribute to the control and management of stock ordering and linen management, ensuring efficiency and effectiveness.
  • Work collaboratively with the team to deliver exceptional service, maintaining a positive and supportive work environment.

Requirements:

  • A keen eye for detail and a passion for delivering exceptional service.
  • Excellent communication skills, able to communicate effectively with colleagues and guests.
  • Ability to work under pressure, remaining calm and composed in challenging situations.
  • Previous experience in a 4-star hotel environment, with supervisory or management experience.
  • Flexibility to work a variety of shifts, including evenings and weekends.

What We Offer:

  • A competitive salary and benefits package.
  • Opportunities for career progression and professional development.
  • A supportive and collaborative work environment.
  • Access to our gym facilities and discounted spa treatments.
  • Generous employee discounts in food, beverage, and accommodation across our properties.
  • Pension and life assurance.
  • Employee Assistance Programme.
  • Enhanced maternity and paternity pay.
  • Apprenticeships available.
  • Bespoke training programmes accessible for all.


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