Assistant Housekeeping Manager
4 weeks ago
At Middletons, we are seeking a highly skilled and experienced Deputy Head Housekeeper to join our team. As a key member of our housekeeping department, you will play a vital role in ensuring our guests experience exceptional stays in immaculate rooms.
Key Responsibilities:
- Implement and maintain the highest standards of cleanliness and presentation in our rooms.
- Mentor and guide your team to deliver exceptional service and attention to detail.
- Respond to guest comments and issues in a professional manner, resolving problems promptly and efficiently.
- Ensure the team completes tasks within set timeframes, maintaining a high level of productivity.
- Clean bedrooms to the required standards, adhering to our hotel's procedures and protocols.
- Deputise for the Head Housekeeper as required, taking on additional responsibilities and tasks.
- Assist in the induction and training of new team members, ensuring they are equipped to deliver exceptional service.
- Contribute to the control and management of stock ordering and linen management, ensuring efficiency and effectiveness.
- Work collaboratively with the team to deliver exceptional service, maintaining a positive and supportive work environment.
Requirements:
- A keen eye for detail and a passion for delivering exceptional service.
- Excellent communication skills, able to communicate effectively with colleagues and guests.
- Ability to work under pressure, remaining calm and composed in challenging situations.
- Previous experience in a 4-star hotel environment, with supervisory or management experience.
- Flexibility to work a variety of shifts, including evenings and weekends.
What We Offer:
- A competitive salary and benefits package.
- Opportunities for career progression and professional development.
- A supportive and collaborative work environment.
- Access to our gym facilities and discounted spa treatments.
- Generous employee discounts in food, beverage, and accommodation across our properties.
- Pension and life assurance.
- Employee Assistance Programme.
- Enhanced maternity and paternity pay.
- Apprenticeships available.
- Bespoke training programmes accessible for all.
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