Heritage Site Operations Manager

4 weeks ago


Whitby, United Kingdom English Heritage Full time
About the Role

We are seeking a highly motivated and experienced Cluster Manager to oversee the operations at Whitby Abbey, Scarborough Castle, Kirkham Priory, and Pickering Castle. As a key member of our team, you will be responsible for leading and supporting the management teams to ensure the smooth day-to-day running of these sites.

Key Responsibilities
  • Manage the visitor experience, ensuring high standards are met and exceeded while driving revenue through the achievement of financial targets.
  • Lead, coach, and inspire your team to deliver excellent service.
  • Oversee income generation, including retail and event operations.
  • Ensure consistent and high standards across the visitor sites.
  • Work collaboratively with internal and external stakeholders to promote the sites.
About You

To be considered for this role, you will need:

  • Experience managing a visitor operation.
  • Experience leading a dispersed team in the delivery of consistent standards, with the aim of generating profit.
  • Excellent communication skills.

We are an inclusive and diverse organization, and we welcome applications from candidates who reflect the diversity of the country today. If you are passionate about heritage and have the skills and experience to succeed in this role, please apply today.



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