Customer Service Specialist
6 days ago
We are looking for a highly motivated and customer-focused individual to join our team as a Customer Service Specialist at Iceland Food Group.
About the Role:
This is an exciting opportunity to work in a fast-paced environment where you will be dealing with incoming work from various channels across the business.
Key Responsibilities:
- To ensure customers have a smooth shopping experience within our stores.
- To handle inquiries, complaints, and feedback in a professional and timely manner.
- To provide excellent customer service through effective communication and problem-solving skills.
Requirements:
- Bachelor's degree in Business Administration or related field.
- At least 1 year of experience in customer-facing role.
- Excellent communication and interpersonal skills.
- Ability to work in a team environment.
Benefits:
- Competitive salary of £25,000 - £30,000 per annum.
- Ongoing training and development opportunities.
- A supportive and inclusive work environment.
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