Resident Experience Manager

4 days ago


Rushden, Northamptonshire, United Kingdom Fawkes & Reece London Full time
Job Description

Fawkes & Reece London is seeking an exceptional Resident Experience Manager to join their team. This role offers a competitive salary of £40,000 - £50,000 per annum.

Key Responsibilities:
  • To ensure residents receive excellent customer service throughout refurbishment projects, adhering to the Equality and Diversity Policy.
  • To effectively communicate with residents and the project team regarding works progress.
  • To support the adoption and utilisation of the CRM system.
  • To arrange appointments for the project team and maintain accurate project diaries.
  • To conduct thorough dilapidation surveys.
  • To update the CRM system daily with project information.
  • To maintain regular communication with residents through telephone and SMS updates.
  • To inform leaseholders and private residents about potential works affecting them.
Requirements:

This role requires strong communication and organisational skills, as well as the ability to work effectively in a team environment.

What We Offer:

In addition to the competitive salary, Fawkes & Reece London offers a range of benefits, including opportunities for professional development and a collaborative working environment.



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