Resident Experience Manager
4 days ago
Fawkes & Reece London is seeking an exceptional Resident Experience Manager to join their team. This role offers a competitive salary of £40,000 - £50,000 per annum.
Key Responsibilities:- To ensure residents receive excellent customer service throughout refurbishment projects, adhering to the Equality and Diversity Policy.
- To effectively communicate with residents and the project team regarding works progress.
- To support the adoption and utilisation of the CRM system.
- To arrange appointments for the project team and maintain accurate project diaries.
- To conduct thorough dilapidation surveys.
- To update the CRM system daily with project information.
- To maintain regular communication with residents through telephone and SMS updates.
- To inform leaseholders and private residents about potential works affecting them.
This role requires strong communication and organisational skills, as well as the ability to work effectively in a team environment.
What We Offer:In addition to the competitive salary, Fawkes & Reece London offers a range of benefits, including opportunities for professional development and a collaborative working environment.
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