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Family Activities Supervisor
2 months ago
About the Role
We are seeking a highly motivated and experienced Family Activities Supervisor to lead our children's activity programme and deliver an excellent experience to our members every day.
Key Responsibilities
- Lead member-obsessed service and engagement at all times.
- Lead your team to deliver the children's activities with structure and enthusiasm, encouraging maximum participation from the children.
- Deliver the children's programme in line with product briefs, lesson plans, and brand standards.
- Ensure all services delivered to children meet all requirements of the Children's Safety Guide at all times.
- Ensure a safe and healthy environment for all members, prioritizing the needs of the children in line with the Guide.
- Maximize member experience, usage, participation, and value for money through coach expertise, session/event quality, and consistency.
- Know your club and engage with members about their activities, seeking ways to improve their experience of DL Clubs at every opportunity.
- Take ownership of and utilize channels of communication to improve the member/team member experience.
- Resolve member queries or complaints.
- Recruit great people, induct, train, manage, and review them regularly to develop a high-performance team.
- Participate and share knowledge and expertise with other team members.
How You Will Be Measured
- Observe you and your team delivering fantastic service and engagement with members.
- The children's areas are compliant with all Health and Safety requirements and Children's Safety Guide.
- Observe your team's speed and efficiency in reacting to incidents, issues, or complaints.
- What members, team members, or mystery members tell us about you and your team and our programme.
- Your performance against our 6 Values.
- How well you, your team, and our programme follow DL Clubs ways of operating.
- Achieve compliance against all legislative and company documentation and audits.
- Achieve Holiday Active and Parties revenue targets.
- Achieve member participation targets for the children's programme.
- Manage costs and achieve budgeted margin.
- Ensure all new child members receive the Family Welcome and All Stars taster sessions.
- Contribute to the club's member count, particularly families with children.
- Monthly club visits from Regional Manager and/or Club Support visitors.
What Qualifications, Skills, and Experience Do You Need?
- Qualification in a relevant teaching, childcare, or sports coaching discipline.
- Experience of managing and leading a team.
- Experience of financial planning and management.
- Inspirational leadership skills.
- Ability to lead and manage a group of children with confidence and energy.
- Excellent customer service skills.
- Strong listening and collaboration skills.
- Team player.
