Digital Field Support Specialist

1 month ago


Bristol, Bristol, United Kingdom Inductosense Full time
Job Title: Customer Support/Field Engineer

We are seeking a highly skilled Customer Support/Field Engineer to join our team at Inductosense. This role will involve working closely with our operations and sales teams to provide post-sales technical support and installations.

Key Responsibilities:
  • Providing technical support to customers and becoming a technical expert in the Inductosense WAND technology
  • Preparing and presenting training materials to third parties
  • Data gathering on site, reporting new applications and potential new opportunities to the sales team
  • Working with operations and installation engineers to support and supervise installations onshore and offshore sites
  • Working with technical account managers to develop case studies
  • Collaborating with operations and R&D to update product manuals and training materials
  • Maintaining a positive relationship between end-users, facilities, and partners
  • Supporting the closure of any competency gaps
Requirements:
  • Minimum of HNC in a relevant engineering discipline or ONC/NVQ Level 3 (such as City & Guilds)
  • Previous experience working in potentially hazardous environments on offshore and onshore operational oil or gas installations with valid offshore working and medical certificates
  • Awareness of best practices for operational oil and gas sites
  • Proficiency with standard computer software (such as MS Word and Excel) and ability to write detailed reports and maintain an organized system of files
  • Ability to travel internationally and commute to a head office in Bristol
What We Offer:
  • Salary: £32k-£36k + overtime when on site
  • Company pension
  • Private healthcare
  • 25 days holiday


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